None of the links (book a date, contact us) work in the email. Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. the left and right are not communicating. Missing components when returning box to Virgin Media. Browse Virgin Media Virgin Media Community. After that it is up to VM and its contractors to ensure the kit is returned. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. £8p/m extra or included with Gig1 or Volt. We would like to show you a description here but the site won’t allow us. for the parcel you sent back? This is your proof that you sent it. Frazerdog123. Virgin Media want their box back - i dont have it. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history. We would like to show you a description here but the site won’t allow us. If you possess a Virgin Media TV. Keep a hold of your receipt as this will have your tracking number on it to track your return online. Existing Virgin Media customers will have to pay a fee in order. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. Available with M50 broadband or faster. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. . Browse Virgin Media Virgin Media Community. 28 December 2011 at 1:11PM. Alternatively, you can take the kit to your local O2 store or your local recycling centre. I can't see how to organise a collection from their website and the Post Office won't take it. Normally, we ask you to return your kit. This promotion means you won’t pay the usual setup fee of £35. At least 30Mbps download speeds in every room or £100 one-off credit. . We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. Simply ring our friendly customer service team. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. 3. The kit was collected and I received email confirmation of the collection. Account - Mobile. away the old kit when they come round to do the upgrade. When you’re booking your move, let us know if you want to choose a new package for your new home. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. Phone. Stay safe online. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. Your experience matters. Networking and WiFi. At Virgin Media, we’re passionate about protecting our planet. I'm sure they would have charged me if I was out when they arrived. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. The contract was for 12 months and at the end of the contract I cancelled it. Virgin Mobile. Once we cancel we got a letter asking us to. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. Yup this is another completely broken VM process. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. Select the correct HDMI input for your box. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. Stream from Virgin Media. I'm sick of waiting for these to be collected and they are gathering dust. It is important that you read and understand the full terms and. Enjoy this video!Thank you for watching! Please. kit not collected . When you see the ‘starting up’ screen, you can pull the tab out of the remote. r. My parents recently swapped their Tivo for a V6. However, despite my attempt to request for the return kit to be deli. Virgin Mobile. Account - Cable. . When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. So you won’t need to hop around. Joining in. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. Problem: Returning Hub 4. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. We would like to show you a description here but the site won’t allow us. but it doesn't work - 5285247. . My Virgin Media App. This promotion means you won’t pay the usual setup fee of £35. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. day. . Same goes for my friend's address, because they told me someone will pick it up AND will contact both of us, I was told that there is. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Keep getting emails from virgin asking me to return old kit. We don't send confirmation of your request to cancel. We would like to return it but we didn't a return box and now we are unsure what to do with it. Phone. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. Been given my leaving date as 17th March. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. I have not received the return kit I was promised in order to return VM equipment. Back a step. Returning kit. We would like to show you a description here but the site won’t allow us. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. . We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. I have just received my returns packaging but I'm out of the country until mid December. and Virgin Media really have no CLUE what they telling people. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. So I can help, I will send you an invite into a private,. . We would like to show you a description here but the site won’t allow us. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Home Phone. Joining in. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Manage Your. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. Options. If you don't pay that bill then it's just like any other bill from any other company. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. Return Old Kit - Virgin Media Community - 5285247. Yea, that's what I figured, I did however eventually find a sheet saying 'Please recycle you old kit' so based on that and the fact that there was no returns label of any kind, I'm assuming its to be recycled. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. Help with a refund for a bereaved account. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. I guess the first lady I talked to misinterpreted it. All our services will be set up so, once you’re in your. . Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. Control your services . 2. Many thanks - 534135327. Browse Virgin Media Virgin Media Community. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. . 2. Update: Steve the virgin media guy came today and took the router. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 2% on a yearly basis, driven by fixed and mobile service price rises. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. If you don't return it they have a right to charge you for it. FAQs about return kits. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. You need to post the equipment back to Virgin Media. Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. . Networking and WiFi. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. I am now. You can of course order your own here if you can return it to. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. In your Stream kit you’ll find everything you need to get the Stream box up and running. Go to solution. Equipment remains our property and we charge for anything unreturned. So I left Virgin about a month ago after too many years. Go to solution. Just joined. Tivo. services. The clerk will print the return label and process your return. I hope someone can help on this forum as I cannot get through via email or phone to Virgin Media. Check the top-right corner of our forum and you. Virgin Media;. I'm sorry to hear there is some confusion with your return kit. Switched. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. And now I'm getting chased up. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. Hi, Apparently I'm only being sent a box to return my router. For full instructions on how to return any of our kit, please see here and all instructions should be available there. Thank you both for your input and trying to help. It appears that returning kit is. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Account - Cable. Virgin Media Kit Collection. Now all a sudden at 03. We would like to show you a description here but the site won’t allow us. I can confirm that the information and link there is correct so feel free to print the label and post back to us using it. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. To return your equipment, simply click the link and follow the instructions. Virgin Fibre Areas only. Options. 2 July 2015 at 2:05PM in Phones & TV. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Then, drop it off at a Yodel store. 5 months ago I was upgraded from Hub 3 to 5. Phone. Pop the telly on: check its set to the correct Input and Virgin TV’s. This feels like a mass-send e-mail campaign / request. 02. hi. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. . 3. Your experience matters. If you cancel your service, you will need to return your kit to Virgin Media. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. I recently signed up for Virgin Broadband. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. Mobile. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. |. Thank you for reaching out to us here on the Community. Speedon 22-02-2023 16:03. Account - Mobile. Changes to Virgin Media prices 2023. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. Step by step guide to installing your Virgin Media broadband and Hub 3. Nobody welcomes a price increase, and we get that. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. agreement. 0 once you have your Quickstart box. Once we cancel we got a letter asking us to. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Excludes broadband faults and broadband network outages. Simply press 1 when you get through to the automated menu, and you'll be put. In the event you change service or close your account, it's important that you return any equipment to us. I. on 07-12-2022 16:39. Browse Virgin Media Virgin Media Community. Returning a Stream Box. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. . Account - Cable. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. Virgin Media;. 0 or iOS 12 or later mobile or tablet. . I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. However, I received a text message saying that I did not schedule a return yet. . Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. Excludes broadband faults and broadband network outages. You can find loads of helpful information on. We would like to show you a description here but the site won’t allow us. Further exclusions & legal stuff apply. I'm sorry to hear about the issue with the returns kit 😞 If it makes it easier for you, you can print the return labels here and send it back to us. Virgin Media; My Virgin Media. Y’all are right to be suspicious though!Scroll down and click on create new label. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. Virgin Broadband Box attached to house. v6. We would like to show you a description here but the site won’t allow us. The clerk will print the return label and process your return. You can find loads of helpful information on the Virgin Media support site. we cancel our virgin media account after 18 months as we did not have good broadband speeds. We would like to show you a description here but the site won’t allow us. Upgrading V6 boxes to 360. . I second this . Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. on 25-11-2022 12:11. Tip Set up all of your kit within 12. Changes to Virgin Media prices 2023. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. They were not required to return it but were asked to recycle it correctly. I cancel my subscription during the cool off period even before the kit arrived. 4. Virgin Media services are only available in eligible Virgin Media network areas. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. Afternoon, Basically last year I was the head tenant for a student property and I did all the bills. Tuning in. Nobody welcomes a price increase, and we get that. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. I spoke with VM, and they sent me a return kit. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. services. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I left Virgin months ago and have arranged for my equipment to be collected. It's an outstanding balance and will just go through the collections process. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Manage Your Account. . In December, VM offered to upgrade to Hub 5, and I accepted it. on 31-01-2023 16:46. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. 1) False representation - the boxes don't work unless supplied directly by VM to a customer. . Solved: My VM account ended on 31st March. . A power adaptor to plug into the Stream box and a power socket at the wall. QuickStart, set up and connections. Virgin Media Help - Get help, tips and advice to m. The new fibre phone line is designed to work with the same phones as the old copper line. @jp1955 This is really a problem for the previous tenant or the landlord depending on which was the VM account holder. 2 July 2015 at 2:05PM in Phones & TV. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Don't expect any meaningful reply from Virgin Media, just the usual "sorry to hear that you are. Sign out . No setup fee is available on all bundles, broadband & phone, and broadband only packages. My Virgin Media App. Virgin Media; My Virgin Media; Shop;. If you have any further queries or questions, please let us know. Returning Virgin Media equipment. I'm a moderator/staff could pick this up and follow up, that would be great. Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Kind regards, Ilyas. Pack our kit. Although this question has appeared before the answers vary and I need definitive advice. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Alternatively, visit virg. Labels: My Account; hub 3. If you're leaving Virgin Media, it will send you a postal. . To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. We would like to show you a description here but the site won’t allow us. If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. That’s why we have a dedicated team to help you with this and answer any other questions you might have. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. 3. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. Networking and WiFi. You can get in touch with the team on 0800 952 2302. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. That has been confirmed and was going to arrive in 3 working days. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Security matters. 12K; 225; 463; Natalie_L. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. The Stream remote. is legally binding, which means that we are making promises to each other about the . The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you want a hand understanding our services, or how to do certain tasks, you’ve come. 0 Kudos Reply. Could you give le and orientation?. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting If we don't get the requested kit back, then we may charge to replace it. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. Browse Virgin Media Virgin Media Community. You can, if you prefer, print your. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. Do you want to explain why it never comes?? I cannot help but doubting Virgin media trying to make money through not letting customers returning the hub. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. Follow the instructions on screen to finish your setup. QuickStart, set up and connections. Sorry to hear there's an issue with a charge for failing to return equipment. QuickStart, set up and connections. Please look out for the purple envelope in the top right of your scre. your Boosters are paired. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. HD kit and some older 4K Ultra HD kit only supports older versions. Despite this I’m being charged £40 as they haven’t received the kit back within a certain time period (I wasn’t even notified that it hard to be returned by a certain date). Browse Virgin Media Virgin Media Community. Kit return 5 hours ago Have waited in all. walthamyank.